Average gross salary in Burkina Faso is
200K
300K
400K
10% earn less lthan
152K CFA
10% earns more than
474K CFA
Displayed value presents total salary in the whole country. Salary amount is influenced by bonuses, regions and many other factors.
Description of job position
- Supervise the daily operations of the call center operator team.
- Provide training and support to new and existing employees.
- Monitor and evaluate operator performance, including call quality and adherence to procedures.
- Resolve escalated customer issues and complaints.
- Create and manage work schedules for operators.
- Identify and implement process improvements to increase efficiency and service quality.
- Prepare and present regular team performance and KPI reports.
- Support and motivate the team to achieve goals and improve work morale.
- Collaborate with management on strategic call center initiatives and goals.
- Ensure compliance with internal policies and external regulations.
The most common career path of an employee
The graphic shows how employees most often progress in their careers. Click on the name of the position to get to its detail with salary data.
Position Call Center Supervisor - Customer Support in the labour market
In the salary ranking,
the job position takes
Women representation in position
Average age of respondent by position
655. place
Nursery School Teacher Assistant
Education, Science & Research
89,844 - 183,745 CFA
251. place
Design Technician
Production
250. place
Call Center Supervisor
Customer Support
152,071 - 473,799 CFA
249. place
State Advisor
Public Administration, Self-governance
198,510 - 411,111 CFA
1. place
Chief Executive Officer
Top Management
334,721 - 1,829,649 CFA
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